I'll be doing another article soon that won't be so positive in regards to Blogware. But I would like to at least say thank you for Blogware supports recent help. While I'm still not sure why code that previously worked fine decided to break. After finally giving up on support in frustration. I now see that someone on their end ( Bill I'd say or no? ) has fixed this issue. Most likely dropping the needed code into where they stated it should be. Keep in mind previously I had used code found on a Blogware resellers support forum to make my articles and photo titles search engine friendly. As I ended up and stated to Blogware support in an email. I'm honestly not sure why this isn't the default setup with their product. Who wants to have a blog that wouldn't provide search engine friendly titles? For that matter – why create a blogging product that doesn't offer this by default? Previously the code that I used worked just fine for article and photo post. For some reason after a Blogware update this functionality no longer functioned properly. I reinserted the code and article titles where working fine. But the photo article titles weren't working as they should be. So I of course sent off a support email asking for help. This process was a back and forth situation. Which ended up frustrating me to the point I just ended up not even reading the later correspondence. Do to the fact that I felt I had properly placed the code in the proper place in the template. Especially since the way I had done things previously had worked just fine. So out of aggravation I threw my hands up in the air and sent an email expressing this feeling.

It's aggravating to me when a product markets itself as easy to use and that their is no need to know coding to use it. When to do anything of any use other than just post an article. You in fact need to know how to place code in a template. Now keep in mind as long as you have the proper code and are aware of where to place it in the template this isn't hard to do. What is hard is obtaining this information without having to go back and forth and beat your head against a wall a few times.

I've still not been given helpful solutions to several issues I've brought up. I have been given the old speech of it's in development or coming soon. If I had a dollar for every time I've heard that I wouldn't need to work anymore.

Either way Blogware support deserves credit for going the extra mile and resolving the title problem for me. I'll give them a thumbs up when it comes to response time. Most companies promise prompt support replies. In almost all cases my dealings with Blogware support have in fact shown this to be how they do business. They make good on the promise of prompt replies.

While I still feel the Blogware product could be improved upon on many fronts. Even support believe it or not. I do think they are on the right track with how they currently provide support. Meaning you want a courteous, fast and helpful reply. Although I've still yet to find a support offering that doesn't get bogged down by miscommunication. It seems support staff never understand the customer and vice versa. Which leads to a back and forth time consuming process.

Thanks to support for not giving up on me and resolving the problem.