After several weeks of using the Worx Cordless Bundle I figured it was time to update my opinion of the product. I’m still not sold on the ergonomics of the Worx GT 2-in-1 Cordless Grass Trimmer & Edger. While I have found a way to use the product that works for me. The positioning is still not very back friendly and the safety guard isn’t positioned to do it’s job when using the angle I prefer. I’ve gotten used to the unit a bit more and have resolved some of my original use issues. But I’m starting to have concerns in regards to long term durability. The handles on the Worx GT 2-in-1 are starting to wear heavily. This is taking place even though I wear thick gloves every time I use this yard tool.
Although the overall durability of the Worx GT 2-in-1 Cordless Grass Trimmer & Edger is making me wonder if I made the right purchase choice. I can’t say that the trimmer edger doesn’t do it’s job. I’ve put the product to the test multiple times now in our yard. Even with my initial use concerns I prefer the Worx 2-in-1 over our old Black & Decker Electric Trimmer. Although the older unit was much lighter in regards to weight – my preference is now the Worx cordless unit. I think the quality of the cut from the unit would satisfy most customers.
My opinion of the Worx Air hasn’t changed much. It could use a little more power. The Worx Air isn’t going to move wet grass easily. Anything that is dry will of course be moved with ease using this product. I think most people expect their blower to be able to move wet grass. I’d say the Worx Air works as advertised but has some limitations.
Battery charge times have been more than reasonable. Even with two batteries I still seem to be cutting it close on power. I think our yard is average size. But I still have the anxiety of running out of juice for the Worx GT & Air. I have to remember to always have one battery on the charger. Not a big enough concern that I wouldn’t buy the product. Although if money wasn’t an issue I think I would prefer to buy the Lithium WORX GT Trimmer/Edger with a charge time of 30 minutes.
Do to me having an issue putting together the handle for the 20″ 18V Cordless HT Hedge Trimmer. Cheryl got to test Worx customer service. She came away a little less than impressed. The person on the phone somewhat hounded her in regards to if instructions in the manual were followed. She had to explain the issue three times before being told she would get an email with a shipping label to send the product back. Here is where Worx has shined so far. The company provided a pre-paid UPS label for shipping back to them. The email arrived next day.
Looking at the UPS tracking number the package was received by Worx on Tuesday of this week. No notice was given that they had taken receipt of the shipment. Unfortunately at the moment the 20″ 18V Cordless HT Hedge Trimmer is listed as out of stock on their website. So I’m thinking it will be a bit before a replacement is shipped out to us. The WORX ECO 24V Cordless 19″ Lawnmower I have been interested in has also been listed as out of stock for a long time now. Not sure if this is an indication of problems in the manufacturing supply chain. Or if Worx is in the process of introducing new products to replace these.
Although customer service is listed as having weekend hours. We were unable to get anyone to answer the phone during the working hours listed.
The question is would I buy Worx products again? At this point I’d say ask me in a year. There are some things I’m not completely happy with. But so far the results obtained when using these products have been satisfactory. Customer service at this point has been better than other companies I have dealt with in the past. But I’m still on the fence in regards to long term durability of the products.
I wouldn’t purchase or use a Worx yard tool ever again. Durability just isn’t there.