Motorola DCX3400 HD DVR dual tuner

We finally did a long overdue swap of our old Motorola dual tuner DCT6412 III DVR ( Digital Video Recorder ). Comcast sent us a new Motorola DCX3400 HD DVR dual tuner to replace that aging unit. We were actually one of the first customers in Springfield Illinois to get the HD ( High Definition ) dual tuner DVR when Insight Communications was our cable provider. The DVR we just replaced was the same one given to us several weeks before that initial roll-out years ago.

The Motorola DCT6412 III had been providing us with a less than pleasant customer experience. We had put off swapping the box do to figuring it would be a major hassle, not having the contents to 0% and never seeming to have time to head to the local office. Only after a telephone call did we find out that Comcast now offers self installs for DVR swaps. Meaning Comcast will send you a new DVR from a central warehouse and provide you with return shipping packaging for the older machine. I’m not sure if this is how things are done nationally or just in our region.

So far the new Motorola DCX3400 DVR is providing us with a better customer experience. The only problem that seems to have stuck around is the play pause fast forward problem. This was a very common aggravating issue with the DCT6412. I’ve seen it a few times with the DCX3400 but it doesn’t seem to stick and lockup when the issue comes up. I always argued that many of these problems were similar to memory lag seen in a computer with not enough RAM installed. For years everyone replied in forum postings that this was a headend issue. I do know that many of these issues were well known and logged on various websites. The DCX3400 so far seems to correct or not suffer from the older problems. You would of course hope a newer product was an improvement over older models.

Our new DVR comes with a 320GB hard drive. This provides the benefit of not seeing 100% capacity often when recording high definition programing. So far it looks like HD content takes 2% of drive space per show. Which is down from 5 to 6% when using the Motorola DCT6412.

One major problem we did have really isn’t related to the hardware. The time from activation until program data appeared on the new unit was extremely slow. It took a horrible amount of time to even get a few hours of programming data loaded onto the DVR. Cable providers need to greatly improve this known aggravation.

Buy a Digital Video Recorder DVR

Motorola DCX3400 HD / DVR Set Top Cable Box with Standard 320GB Dual Tuner Hard Drive

TiVo BOLT 500 GB DVR: Digital Video Recorder and Streaming Media Player – 4K UHD Compatible – Works with Digital Cable or HD Antenna

TiVo Roamio OTA 1 TB DVR – With No Monthly Service Fees – Digital Video Recorder and Streaming Media Player – Compatible only with HDTV Antennas (does not work with cable)

Comcast Digital Cable DVR Self Install Kit

Western Digital My Book AV DVR Expander

External hard drive usage enabled for Comcast DVR’s Springfield Illinois

Can you build your own Digital Video Recorder

I nuked my Motorola DCT6412 III

The older articles linked below explore many of the problems we suffered through with the Motorola DCT6412 III.

Recent Comcast DVR upgrade didn’t fix much

Comcast DVR not working properly for many customers

Motorola DVR Identifying your model

How to use a Motorola DVR

Motorola DVR known bugs problems

Motorola DVR Authorization and Factory Full Reset

DVR stops responding to the remote for several seconds

DCX3400 – HD/DVR Set-top Box – Tech Specs – Motorola Mobility, Inc. USA

Setting up my new Motorola DCX 3400 box Comcast Cable TV

[DVR] DCX 3400 Box not Pausing, Rewinding, or Fast-Forwarding Comcast Cable TV

[DVR] DCX 3400 intermittent issues with recording Comcast Cable TV

DCX-3400 Comcast Cable TV Forums

[STB] DCX 3400 HD Capacity Comcast Cable TV

[DVR] Possible fix found for DCX 3400 DVR losing Native mode Comcast Cable TV

[DVR] DCX-3400 and TiVo Comcast Cable TV

[DVR] DCX 3400 dvr issues menu Comcast Cable TV

[DVR] DCX 3400 dvr issues menu Comcast Cable TV

Update on audio problems on DCX 3400 Comcast Cable TV

DCX3400 Question about DD 5.1 plus Comcast Cable TV

[DVR] Motorola DCX 3400 Issue Comcast Cable TV

Corrupt DVR Recordings Comcast Cable TV