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This video was taken inside Amtrak Metropolitan Lounge Union Station Chicago Christmas 2012. We were heading home on the Texas Eagle in a roomette since all the Business Class seats were booked on Lincoln Service trains. The female Amtrak employee working the counter inside the lounge has taken pleasure in making my life miserable. This video was taken a few weeks before those later events. On this day they announced our train was going to be delayed – yet about 5 minutes after I unpack my laptop to get ready for the wait – they announce boarding was going to start. This happens often inside Chicago Union Station. A lack of communication – which always leads to misunderstandings, confusion and customer aggravation.