New Amtrak Metropolitan Lounge Chicago Union Station open serving customers

Looking to right of staircase you will see another seating room. This features glass windows were doors use to be ( doors or sealed off I’d have to look at older video to confirm). You can look out into Great Hall and watch people walk by – watch passengers entering Legacy Club.

Heading up staircase you will enter another passenger waiting area. Here you will find comfortable seating – just like lower level – a small snack area – more TV’s and status boards – along with another set of restrooms. Having multiple larger restrooms definitely is long overdue.

Two best features of upstairs seating area are being at street level looking out large windows and being able to look at World Famous Chicago Union Station staircase – featured in motion picture “The Untouchables”.

During my visit – upstairs check-in was unavailable. There is a street level entrance with check-in desk.

Snack and drink options have greatly improved – this should please many complainers of years past. There are even “fancy” water dispensers on both floors of lounge.

From what I was told outside food and drink can be consumed in seating area near desk only. Los Angeles and Washington DC Metropolitan Lounges do not allow outside food to be consumed. Passengers seem to break this rule often.

I’m a bit confused if priority boarding is available for all trains. Some long time train passenger “snobs” use derogatory term kindergarten walk for this process. Red Cap service was offered each time I was in lounge. But as far as I could tell no walk to boarding took place. On day I recorded video I was asked if I wanted assistance – I took this to mean Red Cap so I said no and headed to gate.

I’ve stated many times I’m a fan of “kindergarten walk” because I think it offers better quality service. It helps people who might not know station. And it helps with receiving priority boarding. If I have to handle going to gate myself – I then have to fight with crowd to get up front to be given access to priority boarding area. This creates hassle, aggravation and stress. When you get “kindergarten walk” – you are taken to this area or directly to numbered gate for boarding. Rarely a hassle. While this does create more work for lounge staff – it provides best level of service for customers. If I have to handle on my own – relaxation in lounge becomes mute when I have stress of battling other passengers. I prefer to leave limited Red Cap services for those who truly need assistance. Although some days it would be less stressful if I was lazy and rode to train with Red Cap.

If priority boarding / “kindergarten walk” isn’t available for ALL trains from Metropolitan Lounge – this lessens value for me. Makes me more interested in giving Legacy Club a try – $20 cost would be worth it – if true priority boarding given.

Amtrak Metropolitan Lounge and Legacy Club are part of the long term modernization – customer service improvements planned for Chicago Union Station. I’ve linked below my previous videos and photos that offer more details on future plans for this transportation hub.

FREE admission to over 30 Chicago attractions with the Go Chicago Card

Inside Amtrak Metropolitan Lounge Union Station Chicago Christmas 2012

Jeff Sriver Chicago Department of Transportation detailing Chicago Union Station refurbishment future upgrades

Amtrak Ray Lang discussing Chicago Union Station Master Plan at Midwest High Speed Rail Association 2014 Annual Spring Meeting

Chicago Union Station Master Plan Public Meeting December 15 2011

Bird hanging out inside Amtrak Union Station Chicago

Day and night statues Chicago Union Station

Legacy Club for Amtrak Metra passengers Union Station Chicago

Los Angeles Amtrak Metropolitan Lounge

Amtrak Club Acela Washington DC

Amtrak First Class lounge St Louis

Amtrak Passenger Rail Stations Museums Trolleys High Speed Rail Commuter Trains

A sneak peek at Union Station’s new passenger lounge

New lounge ready to open at Chicago’s Union Station

Amtrak’s new Metropolitan Lounge opens Monday

Take a video tour of Chicago Union Station’s ‘Metropolitan Lounge’ Trains Magazine

Near field communication – Wikipedia

Chicago Union Station :: About the Space

Chicago Union Station :: Station Facts

Chicago Union Station falling down on commuters’ heads causing injuries

Chicago Union Station Ruins Put Commuters At Risk

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