Comcast DVR not working properly for many customers

This really shouldn’t come as a surprise. Many of the recent issues being reported in regards to Comcast Digital Video Recorders ( DVR ) have been problems off and on for some time now. Yesterday the problem was series recordings set to only tape new shows decided to tape all episodes of the set program. I saw this for the Storm Chasers marathon. I’ve also seen this happen at various times for other shows. I didn’t make a list of all the shows this affected. But this weekend there were several series recordings that didn’t function in the way they were setup to. On a positive note the problems with certain high definition ( HD ) channels seems to have solved itself for now. That issue was covered in several articles in March of this year. So after almost five months someone finally fixed something to solve my problem.

It should be kept in mind that in the past I have seen various explanations for channel distortion issues. The explanation I have read related to certain temperatures creating these types of problems. Or signal strength cabling issues etc. All I know for a fact is that for months now we have had several HD channels that were not functioning as they should. To the point of being unwatchable. For various reasons and not wanting to add stress to my life a service call was never scheduled. I explained this a bit further in the previous articles. Right now all channels seem to be working properly. But we have seen the problem others are reporting in a popular online forum that covers Comcast Cable service.

The various problems I have seen over the years with cable DVR’s have been numerous. One of these has been around since our cable provider was Insight Communications. Lag or the frozen DVR box has been widely reported for years. In all that time I have only seen one decent technical explanation given for this. Granted that doesn’t make the issue any easier to deal with. The way I have described this in the past is that it’s like a computer with not enough RAM trying to complete a large number of task. You get no response at all from the unit and you are left wondering what is going on. When the DVR comes out of it’s funk all the commands you gave it will process at once making for a less than stellar customer experience.

It would take hours for me to list all the ease of use and functionality issues with the Motorola DVR units used by Comcast and other cable providers. Below I will link to forum threads that cover some of what I have seen. I’m always left to wonder who beta test these products. Or what well paid engineer really thinks this is a logical way to accomplish a task. These people must have no idea of the frustration and aggravation they are causing customers. The sad part of all of this is that many of these problems and functionality issues have been known for ages but not fixed.

While I understand the thought process a developer might have in regards to how the scheduled recordings are processed on a Motorola box. The attempt at customer convenience or functioning in a logical manner is the biggest product failure I have seen in a long time. In the end the customer has no control over what gets recorded unless they practically fight with the machine. Honestly I’m surprised I haven’t thrown the dumb box out into the drive and destroyed it yet. I guess someone wanted to give the unit the chance at a thought process. What these developers did was create a royal ease of use problem. Simple beta testing with a decent number of average customers in a non controlled environment would have easily show this to be true.

Once again this a key example of engineers and developers thinking they are showing you how brilliant they are. When in fact they are just showing they have no clue about real world interaction, function or just basic common sense.

In the world of firmware and hardware problems fixing one problem can lead to two others. Firmware updates that are supposedly rigorously tested before being applied always seem to break more than they fix. What is really aggravating to me is even though there is choice of product. The competition seems to have their own set of issues as well.

Buy a Digital Video Recorder DVR

Western Digital My Book AV-TV USB 3.0 (1TB) DVR Expander

Western Digital WD 1TB My Book AV DVR Expander External Hard Drive – USB 2.0 – WDBABT0010HBK-NESN

Motorola DCX3400 HD / DVR Set Top Cable Box with Standard 320GB Dual Tuner Hard Drive

TiVo BOLT 500 GB DVR: Digital Video Recorder and Streaming Media Player – 4K UHD Compatible – Works with Digital Cable or HD Antenna

TiVo Roamio OTA 1 TB DVR – With No Monthly Service Fees – Digital Video Recorder and Streaming Media Player – Compatible only with HDTV Antennas (does not work with cable)

Desktop computers tablets laptops

Computer parts for your system build

Comcast High Definition signal problems Central Illinois

Comcast High Definition signal still acting up

Can you build your own Digital Video Recorder

Comcast airs porn during Super Bowl hack or glitch

I nuked my Motorola DCT6412 III

Man V Food legal disclaimer

Redbox DVD rental Walgreens Chatham Illinois

Personally for me it’s frustrating to see Comcast employees and some customers acting as if these problems being reported haven’t been a constant occurrence.

To Comcast credit it does looks as if they are actively trying to research and resolve the recording issue being reported in the forum at this time. So no matter how they may feel about what I have said above. I will say there are employees trying to track the problem down for customers. Doing so can require a lot of questions to find the common denominator. At least one person is passing the blame onto another company.

“This is mainly an issue with TVGuide, who supplies the data.”

While that very well may be true. It’s a problem that happens all to often. Data missing or box glitch doesn’t really matter to the paying customer. What matters is the device does it’s job in the least intrusive way possible. With the least amount of aggravation trying to get the hardware to do what you want.

Recent Comcast DVR upgrade didn’t fix much

Comcast refuses to record Poker After Dark

DVR Repeat (Updated 07/15/09)

Comcast DVR Repeat

[DVR] DVR recording every show

[DVR] Can’t delete a scheduled recording

How to use a Motorola DVR/Bugs – Simultaneous series recording cancellation problem, aka whack-a-mole

How can I fix a signal problem

[DVR] DVR’s don’t recognize New & Repeats

[IA] DVR is acting funny, all shows are being tagged as new

DVR Problems..Again

Twitter users are reporting these problems as well.

Twitter / Search – Comcast DVR

How to use a Motorola DVR/Bugs – The DVR stops responding to the remote for several seconds

Sometimes it is over a minute before you get a response.

The DVR records in SD when you’ve set it to an HD channel

The DVR records endlessly until all space is full

The problem above seems to happen to us at least once a week.

How to use a Motorola DVR/Bugs – Wikibooks

How to use a Motorola DVR/Resets – DVR Authorization and Factory Full Reset

The DVR menu erroneously states the DVR hard drive is 100% ful

DVR says it’s full

Why Is Customer Service So Difficult

[DVR] Menu’s and remote commands super slow – Louisville, KY

7 thoughts on “Comcast DVR not working properly for many customers”

  1. Richard Shames

    Please avoid Comcast at all costs. My HD system has not worked properly in four months. I have had repair men here over 6 times and the picture still freezes up and it’s very annoying especially when they charge almost $100 a month for this lousy service. Every time I call Comcast I get a different reason why my system doesn’t work. The latest is that the amp box has holes in the cover.
    They promised to fix it but that hasn’t happened and I doubt that’s the problem. This is a monopoly in it’s worst form. Going back to antennas.

  2. I found this and I live in Jacksonville, FL. The blame being put on the TV channels is ridiculous. If the info does not have “repeat” in it, the show records. 50 episodes of Deadleast Catch anyone? Oh, 25 are the SAME EPISODE! I have had Direct TV, I have had Cox in Gainesville, and I have never had so many issues with my service.

  3. I hate my comcast. It doesn’t do anything I wan it to. When I want to watch live, these boxes pop up randomly saying it can’t process request, then most of the time, the screen becomes completely blck for hours on end. When I watch recordings, it freezes, lags, stals, mutes, anything you can possibly immagine goes wrong. I have been having this forthe last few months. If something isn’t done, I will destroy that godforsaken piece of crap in the most horrible way immaginable.

  4. Random Complainer said it all. For months we’ve been able to coax or cajole it into working … eventually. That was after jiggling wires both outside and in, rebooting countless times. No more. Now, even when I get a picture for a precious second or two before the dreaded boxes pop up and the screen goes either green or black, there is no audio. As soon as possible we’ll be switching services.

  5. I have been having problems since May, when they changed over to Xfinity menu, they say it has nothing to do with anything, but the timing is strange, started that day. My DVR will record 10 or 15 min of a show, and then skip to the end. It says it recoreded the whole thing, but did not. I have called them at least 30 times, and have gotten 30 diff. answers. I did speak to a friend who works putting in high end electronics into peoples homes, and he told us to ask for an RNG 200, he said he has changed them out many times and that it solves the problems. I called and told them I am ready to leave them (which I am) and told them that I wanted one of these boxes, they took down all the info. read it back to me, and when the tech. got here, who by the way was a commercial tech. and never heard of this problem, said to me that my friend could not know more than him, because he works for Comcast, and walked out to his truck muttering under his breath, and brought in the same brand that I already had, newer version, and told me that it was made by the same company, it was the same box no difference, the one I wanted was a Cisco, and the one I got was a Scientific Atlanta. How stupid does he think I am? If they were both made by the same people, they would only need one box, and surprise it’s still broken. He also told me that it was the only box I could have in my area. But if you call and complain, and tell them you want the charge taken off your bill for your DVR they will do it. Maybe if we all do that they will fix the problem???

    1. I have a CISCO RNG 200 and it does the exact same thing. I recently moved and prior I had Scientific Atlanta DVR and it had the same issue all of this started when the Xfinity upgrade happened. I am calling them again today demanding a fix or to have my bill adjusted. If anyone is having this issue yes they should demand credit until it is fixed.

  6. I’ve seen these exact issues with my Motorola DCX3400 HD DVR dual tuner. The problems with Scientific Atlanta DVR units is a known issue. Supposedly an update is in the works to be rolled out slowly by region in the near future.

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    Motorola DCX3400 HD DVR dual tuner

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